Немножко шаманский способ вы описали.
Как выяснилось - он не всегда помогает.
Это баг ядра.
Описан тут:
https://support.microsoft.com/en-us/...service-pack-1
KB2693408
"A section in the report is higher than the actual page size allows" error message when you print the Customer Base Data report in Microsoft Dynamics AX 2009 Service Pack 1
Symptoms:
When you print the Customer Base Data report for a customer in Microsoft Dynamics AX 2009 Service Pack 1 (SP1), you receive the following error message:
A section in the report is higher than the actual page size allows.
This problem occurs if you have a printer that is not Microsoft XPS Document Writer.