Цитата:
Сообщение от
Ivanhoe
попробуйте на каком-нить UK-форуме спросить.
Если есть активный план поддержки, то можно еще спросить на форумах
Dynamics AX Community - якобы теперь после обновления движка форумов на вопросы от клиентов с активным планом поддержки там отвечают в течение 48 часов (либо другие форумчане, либо люди из поддержки MS), о чем
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Цитата:
One major behind-the-scenes change that "managed" Dynamics customers (i.e., customers on a service plan) will experience, even if they don't realize it, is a service level agreement of sorts within the forums. Questions asked by managed customers will always be answered in 48 hours, according to Leapaldt - if the community doesn't answer the question organically, a member of the Dynamics support team will step in and provide an answer within that time frame. How do site members know if they are getting this special attention? Leapaldt explained that registration on the Dynamics Community site is tied into Microsoft's customer database and users identified as coming from managed customers will be flagged silently to start experiencing this benefit.